Returns + Exchanges


Items may be returned for a full refund or exchange within 14 days from the date and order was received. There is a maximum of 30 days from the date the parcel was received for customers to identify any faulty items and contact us. 

Customers are required to send items back to us at their own cost via any courier if they do not suit their requirements and this will also include items that do not fit, not suitable, wrong item selected, incorrect sizing, not same as on the website. We kindly ask that you thoroughly check the size labels, product codes and for any faults before trying on. We will not accept any items back if they are not in the original packaging with labels intact. All goods will be inspected upon return. 

Parcels must be sent back via post only - we do not accept returns in person to our distribution centre. All parcels returned in person and not via the postal service can be rejected/returned to sender/not processed. We do not have any retail stores/outlets to purchase or return items to. All items returned must be in their original packaging and have labels/tags intact - except for where packaging or labels were not provided

If an exchange is requested, we will send the exchange item free of charge. All items returned for exchange will be processed by our returns team. If the exchange item requested is no longer available at the time of processing and no alternatives are provided, an automated refund will be applied. 

We strongly advise that customers inspect their order upon receipt of the parcel for any manufacturers defects that could have possibly been missed throughout the checking process. We have a dedicated control team, however, in some circumstances these errors can sometimes be missed, so it is highly advisable to apply checks before using a purchased item.

Customers must keep safe a valid postage receipt including parcel weight for all return parcel enquiries. A valid postage receipt including tracking number must be provided in case of any parcels lost in transit. Any non-delivery cases will not be valid without this receipt. It is the responsibility of the sender to open a claim for any parcel's lost in transit with the courier. 

Please ensure to use the original packaging when returning an item. Parcel can be rejected if parcels are returned damaged due to unsecured packaging. You must include a cover note stating your full name on your account, order number returned, the items from your order that are being returned and you address for any exchanges to be sent. Parcels can be held or rejected by the returns department and not processed if the received parcel cannot be identified by the details provided within the package. Processing times for returning parcels are between 3-5 working days. 

All items sent back to us via post must be within the 14 days policy and can be sent to: 20 Godwin Lane, Knowle, B93 0FD